Our Complaints Management Policy

ARKAS Lojistik A.Ş. is objectively recording and evaluating the customers' requests, complaints and suggestions and informing all of the reasons for the conclusion.

 

According to our policy;

• Relevant work team should give a positive/negative feedback to the customer within the same working day of the complaint enrollment

 

• Actions are planned by root causes analysis determination to prevent the repetition

 

• Arkas Logistics undertakes the complaints resolution process will be transparent and objective and guarantees to providing all related resources according to the basis of "privacy principle"