ARKAS Lojistik A.Ş. is objectively recording and evaluating the customers' requests, complaints and suggestions and informing all of the reasons for the conclusion.
According to our policy;
• Relevant work team should give a positive/negative feedback to the customer within the same working day of the complaint enrollment
• Actions are planned by root causes analysis determination to prevent the repetition
• Arkas Logistics undertakes the complaints resolution process will be transparent and objective and guarantees to providing all related resources according to the basis of "privacy principle"