Our Competencies

Customer and Service-Orientated
Responding promptly to our customers’ needs
Listening to complaints and generating viable solutions
Building trust and long-term relationships
Supporting and assisting our customers at all times
Analyzing processes and procedures and making improvements

Teamwork and Collaboration
Our communication is clear and transparent
We support consensus in our decision-making process
We willingly share knowledge and collaborate effectively in all issues
Team members show empathy and assist each other when necessary
We show flexibility in order to reach a compromise
We encourage and support different opinions

We are determined and conscientious
We are persistent and won’t be deterred by obstacles
We are in constant pursuit of new methods in order to achieve challenging goals
We use our time and resources efficiently
We focus on solutions instead of problems
We utilize technology to find solutions and reach conclusions

Continuous Learning and Development
We assess ourselves objectively
We have a keen interest in new topics and pay attention to detail
We do research, read on new developments, and make inquiries
We assess and monitor training and development needs
We collect feedback
We learn from our mistakes and take responsibility for our actions